Standard Shipping Rate Charge €4.99 *
Small Packet Shipping Charge €3.49 **
Standard Shipping Rate €14.99*
Small Packet Shipping Charge €7.99 / €10.99 ***
Rest of the World:
Depends on weight and destination. Amount will be shown at checkout
* Orders sent with GLS with Tracking Id, signature required. Orders over €60 in Ireland Free
** 0 to 250g Small Orders sent with An Post Standard Post (no tracking)
*** 0 to 500g to the UK €7.99 – Sent with An Post Standard Post (no tracking); 501g to 2 Kg to the UK €10.99; Sent with GLS with tracking id, signature required
How long does it take for an Order to be delivered?
For orders from the Republic of Ireland and Northern Ireland, items will take 24 to 48 hours for delivery.
Orders placed before 1.30pm are usually dispatched on the same day and orders placed after 1.30pm on the following working day.
Any orders placed over the weekend will be classed as being placed on the following Monday.
For orders from United Kingdom, items will normally take 2 – 3 days.
Rest of the World: Depends on destination.
There are no shipping rates for my country?
If there are no shipping rates set-up then please contact us by email to firstname.lastname@example.org with details of your purchase and we will see if it is possible to ship to you.
My Parcel is shown as having been delivered but I have not received it?
If our courier was unable to reach you when they tried to deliver your goods, they may have delivered the parcel to one of your neighbours. If having tried your neighbours your parcel is still missing, please email email@example.com and we will investigate further
We have a no quibble return policy – which does exactly what the label says. You want to return something, for any reason at all, and we won’t quibble, argue or even bat an eyelid. We will refund or make an exchange on any unused product returned within 14 days of receipt of your order. As long as we receive the returned item in its original, unopened packaging within 14 days of the receipt of your order, we’ll exchange or refund it, no questions asked.
Please note, sale items work slightly differently. You can return your order for a refund or exchange within 7 working days of receipt of your order. Again, returned items need to be in their original, unopened packaging.
Customer pays the cost of returning the item to us.
We can only accept the return of opened items if they are faulty for a replacement item or a refund. Faulty items need to be returned within 14 days of receipt of your order.
Where should I send my returns?
If you are returning goods for refund or exchange please contact firstname.lastname@example.org with details of your return and we will send you further details regarding the return.
How long does it take to process my returns?
We try to process returns as quickly as possible, but it can take up to twenty-one days when we’re very busy. Over the last season we have brought down the average time it takes to process a return. We will continue to try and reduce it this season.